Having been a call center manager for many years, I have had my fair share of irate customers to deal with on the phone. Usually I can finesse the situation so that no one gets hurt and we all move on with our lives in about 5 minutes. Usually, you give the customer what they want and be done with it. It's not my money, so what do I care?
Well, today I had 3 consecutive calls from lying, cheating, fucking asshole bitches who want something for nothing and it made me question if I thought this whole move into retail thing out. I'm not used to being talked down to by some rich bitch who is angling for a free jacket or some cunt that clearly broke her curtain rods by putting heavy as fuck curtains on them and wants me to send her new ones without letting us get the damaged ones back!!!! It is so easy to see through people when they are lying. I have a very in tune bullshit detector. What's frustrating is knowing that someone is lying and being upset about it, but having no control over the resolution. The bitch will get what she wants. She knows this. I know this. The people who flaunt this knowledge, that they are eventually going to win, are the ones I want to stab in the eye.
And so I am resigned to finally leave work, after missing my bus for the third consecutive day, and get off one stop early to grab a cold case of Heineken and drink these slimeballs out my life.
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Fucking Retail. It's the same everywhere, isn't it? People should just start their conversations with: "Hi, I'm here to rip you off!" I gave up on retail 6 years ago and never looked back, thank god.
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