Last night was single handedly the worst night in my career at UO. At one point we had 30 people waiting on hold to place orders with 1 of the 7 people I had working. Of these 30 folks, some were actually holding for up to 20 minutes. It was relentless. I have a feeling something big is happening under foot and it's making me edgy. Did we not plan correctly for the onslaught that is headed our way in December? Are we not managing the situation adequately as a group? I wound up having to call the director at home and he was livid about the situation. And I was the trigger man. Yuck. I'm glad I'm off today, that's all I can say.
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