CONICELLI FUCK YOU!

The other day I got a junk email from the car dealership that I purchased my ECHO from and I decided to send them back a nasty email about their constant bombardment of letters and emails to a guy that they fucked over. I paid for floormats that never came in the mail and it's been over a year. Anyway, read the emails below and laugh hysterically. Now.


Dear Mr. Richard:

I received your e-mail today and I was very upset that you are obviously unhappy with our dealership.  I went back and read your first e-mail that was received on 4-14-04.  I never personally received this e-mail. It went right to the salesperson and I was never given the opportunity to help you.

I am very sorry for any inconvenience you may have experienced. It is very upsetting to receive an e-mail that displays such anger from one of our customers.

We do care very much about our customer and I can assure you that, I can still help, I will. Please let me know what I can do. My email address is lconicelli@conicelliautoplex.com.

Thank you,
UNSIGNED


Dear Mr. Conicelli,

I appreciate the concern, although I am quite skeptical that there is any meaning behind it. I bought a car from Larry Palmer over a year ago. When I bought the car, he said that someone had stolen the floor mats from the car in the lot, but it was no problem...he would have a set sent to my house direct from Toyota.

After waiting about a month, I followed up. After all, I did pay for the mats. It wasn't like I was cut a break for the car missing them or anything. So Larry goes over the instructions he gave to Toyota and apparently he provided an incorrect house number for my address. A case of not being able to read his own handwriting. He left me with the idea that he would take care of getting them re-sent to the proper address lickety split.

Fast forward to the end of another month with no mats arriving. I made calls to Larry that went unanswered. I have emailed. I have mailed letters. You guys send out so much propaganda about how NICE you are...when I first bought the car, I got literally 15 letters from every employee there...but when I send in a letter, or email or make a call...NOTHING. It's sad. I paid for mats, didn't get them. Larry Palmer is an asshole. (Sorry, but he is...and I bet he doens't even work there anymore based on his history which I had to hear about endlessly on my test drive.)

This was my first car purchase on my own at the age of 31. I was gullible and took the Conicelli name to mean something more than it did. What's funny is that when I first came home with my new car and told my Dad about the mats, his words to me were....DID YOU GET IT IN WRITING THAT THEY WOULD SEND YOU A SET? I said no. And he said, YOU'LL NEVER SEE THEM. I thought otherwise. Looks like Father Knows Best afterall.

I honestly don't care what you do about this situation now. I can live without floor mats. But trust me. You'll never see my face again....not for service, not for another car, not if my life depended on it. I constantly warn people to avoid the Conicelli name at all costs, which isn't much, but it's the only leverage I have. You care about customer loyalty and increasing market share....and I'm gonna try what I can to make sure that both are that much harder. One man vs. the Goliath. Oh well. It's all I can do.

Thanks,
Scott Richard
Proud Toyota Echo Owner (minus floormats)
Former Conicelli Customer